Rahul Kumar Sharma
IT Support & Infrastructure Engineer | 7+ Years in Enterprise IT | L2 Support, Microsoft 365, AD, VDI, Citrix, VPN | SLA & Team Management
- Role
- Customer Support Specialist at Team Computers
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul Kumar Sharma
I am an IT Support & Infrastructure Engineer with 7+ years of experience managing enterprise environments for pharmaceutical and corporate clients. I specialize in L2 support, Microsoft 365, Active Directory, VDI, Citrix, VPN, and ServiceNow, and have successfully led teams supporting users.I focus on solving complex IT challenges, improving SLA adherence, and ensuring smooth operations for both users and stakeholders. I enjoy streamlining workflows, mentoring teams, and implementing solutions that enhance productivity.Always eager to learn new technologies and take on challenging IT projects that make a real impact.
Experience
Customer Support Specialist
Jun 2023 — Present · Bengaluru, IN
Education
ZOOM Technologies
CCNA, Networking
Shokeenda Electro Ltd.
Master's Degree, Computer Hardware Technology/Technician
BMHS Sarjamda Jamshedpur
Higher Secondary Certificate
2003 — 2003
Sikkim Manipal University - Distance Education
Bachelor of Science, Information Technology
2008 — 2011
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