Rahul Kumar
15+ years of experience in managing IT Infrastructure Managed Services & technology Support Operations.( unified communications)Lead consultant at Infosys LtdCCNA ,Certified Scrum master®,ITIL ,Msteams,Azure and DANTE
- Role
- Lead Consultant at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Rahul Kumar
15+ years of experience in managing IT Infrastructure Managed Services & technology Support Operations(Unified communication), growing business footprint, successful program delivery, improving CSAT/NPSCore Competencies Include:IT Service Delivery ManagementTechnical DeliveryProgram ManagementBAU (Incident, service,change and problem management )Customer Relationship managementStrategic business planningEngagement GovernanceProfitability ImprovementIT Service TransformationSLA ManagementQuality of ServiceRisk ManagementResource Management 15+ years of experience in managing IT Infrastructure Managed Services & technology Support Operations(Unified communication), growing business footprint, successful program delivery, improving CSAT/NPSCore Competencies Include:IT Service Delivery ManagementTechnical DeliveryProgram ManagementBAU (Incident, service,change and problem management )Customer Relationship managementStrategic business planningEngagement GovernanceProfitability ImprovementIT Service TransformationSLA ManagementQuality of ServiceRisk ManagementResource ManagementTechnical Expertise – Voice & Contact Center • Core Technologies • SIP, VoIP, TDM, ISDN PRI / BRI, SIP Trunks • Cisco Call Manager (CUCM) – extensions, device pools, dial plans, call routing • Contact Center & IVR platforms Key Technical Responsibilities • Performed deep-level SIP signaling and protocol analysis using Wireshark (PCAPs) captured at SBCs, customer servers, and carrier networks. • Configured and troubleshoot
Experience
Lead Consultant
Jun 2021 — Present · Pune, IN
Education
Sikkim Manipal Institute of Technology - SMU
BSCIT, Information Technology
2001 — 2004
R.N.S.IT,Bangalore
MCA
2006 — 2009
Skills
- Unix
- Telecommunications
- Networking
- Sql
- Voip
- Voip Protocols Sip
- Sonus
- Ucce Icm Cvp Cucm Ipt
- Icm, Cvp, Cuic, Communication Manager, Ms-Sql.
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