Rahul Kumar
Senior System Engineer @ Microland Limited | Microsoft O365, VMwar| Active Directory, Endpoint & Entra ID Administrator | Microsoft Azure | Microsoft 365 | Microsoft Intune (MDM/MAM) |Identity & Access Management |
- Role
- Senior System Engineer at Microland Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rahul Kumar
At Microland Limited, worked as a Senior System Engineer, addressing hardware, software, and network-related user issues within specified SLAs. Contributed to resolving complex challenges, including installation and troubleshooting of Windows OS, MDM devices, and various enterprise software such as AutoCAD, VMware Horizon, and Citrix. Facilitated smooth operations by coordinating with hardware vendors and leveraging expertise in Microsoft O365 and video conferencing systems. Previously served as a Desktop Support Engineer at MyMoneyMantra, where contributions included configuring and maintaining hardware and software, resolving technical issues, and collaborating with IT teams for effective solutions. Currently focused on leveraging technical skills and certifications like MCSA, CCNA, and expertise in O365 to support secure and efficient IT operations.
Experience
Senior System Engineer
Dec 2024 — Present · Gurugram, IN
Addressing User tickets priority regarding hardware, software and network related issues and resolving within mentioned SLA. when required follow up to Back-end teams provide complete resolution. Installation and Troubleshooting of Various Windows OS (Windows 10, Windows 11) and MDM devices. Responsible for Video Conference & Presentation Device connecting & troubleshooting. Installation And configure Software Like AutoCAD, VMware Horizon, Citrix,Gx2,3,Java, Oracle Co-ordinate with DELL, HP, and Lenovo as well as Team Computers vendor related to system issues/part replacement. Strong knowledge of Microsoft O365 EXOnline installation and troubleshooting. Configuration, troubleshooting & installation of Network and USB Printers And Scanner. Configuring VPN for laptop users to access mails and intranet when they are outside office. Configuring VMware for laptop users to access mails and intranet when they are outside office. Installation of software like SCCM, XPS viewer, Forcepoint Endpoint Antivirus, CrowdStrike, etc. Managed the Active Directory to unlock User accounts and Reset User account passwords. Set up new laptop/desktop with latest Windows version and updated patch and install software as per client requirement. Representing our location for pending tickets update and analyzing tickets update. Identified and removed computer viruses and malware using anti-virus like CrowdStrike, Symantec. Responsible for installation and troubleshooting of Thin Client machine for production environment. Monitors systems backup procedures and executes recovery operations when necessary. Installation of all kind of Software/Application as per production environment.
Education
C.M. High School
High School Diploma
INTER COLLES
High School Diploma
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.