Rahul Kumar

CS Leader | Success Leadership | Sales | B2B SaaS | Customer Success | Revenue Retention & Growth | CLM

Role
Director Customer Success at SpotDraft
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Rahul Kumar

15 years of diversified experience which includes, Sales, Customer Success, Account Management & Service Delivery Management. In my current role as a Senior Manager, Customer success, ensure customers get the most value of the products or services by inculcatingSMART methodology (Specific, Measurable, Achievable, Realistic & Time-Bound). Beyond the core customer focus, drive revenue by strategizing retention and upsells. Be an integral part of product developments by sharing the customer requirements and feedback.

Experience

  1. Director Customer Success

    SpotDraft

    Apr 2026 — Present · Bengaluru, IN

Education

  • Don Bosco Institute of Technology

    Bachelor of Engineering (BE), Electrical and Electronics Engineering

    2007 — 2011

  • St Joseph's Pre University College

    Pre University, PCMB

    2005 — 2007

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Rahul Kumar — Director Customer Success at SpotDraft in Bengaluru, KA, IN | Unifers