Rahul Kumar

About Rahul Kumar

Customer Service and Operations professional with experience supporting UK, Australian, and US clients across phone, email, live chat, and WhatsApp channels. I specialize in property maintenance coordination, tenant and landlord communication, contractor scheduling, and Airbnb guest support.I have hands-on experience managing end-to-end service cases — from issue reporting to resolution — while ensuring SLA compliance, clear communication, and high customer satisfaction. My background also includes working with CRM systems, handling escalations, and collaborating with cross-functional teams to deliver efficient support in fast-paced environments.I am particularly interested in roles involving customer support, property operations, service coordination, and remote global support positions.

Experience

1. Customer Support Executive

   Int Enterprises

   Jul 2025 — Present

   Coordinate with UK tenants, landlords, councils, electricians, and contractors to manage property maintenance and repair issues.Manage maintenance cases from issue reporting to job completion, ensuring consistent follow-up and resolution.Handle tenant communication through email, phone calls, and chat support with professional and timely responses.Act as liaison between property stakeholders and service providers to prevent delays and improve service flow.Support Airbnb property operations, assisting guests with bookings, check-in issues, and stay-related concerns.Maintain detailed service records and update CRM/property management systems accurately. Ensured timely resolution of maintenance issues while maintaining high tenant satisfaction and service efficiency.

Education

• Kendriya Vidyalaya

  Intermediate