Rahul Kumar

About Rahul Kumar

Results-driven Engineering Manager with 20+ years of experience architecting anddelivering high-impact technology solutions across fintech, e-commerce, and digitallending. Proven track record of building and scaling cross-functional engineering teams,driving platform modernisation, and aligning technology strategy with businessoutcomes. Deep expertise in cloud-native architectures, data governance, and paymentecosystems. Adept at fostering high-performance cultures while remaining hands-on inarchitecture and delivery.

Experience

1. Engineering Manager

   Deliveroo

   Apr 2024 — Present · Hyderabad, IN

   Leading end-to-end transformation of the legacy Care Agent Tool into a scalable, secureMarketplace Agent Tool, unifying order management, rider allocation, and partneroperations for call centre agents globally.• Built a greenfield engineering team in India, managing seamless transition ofdevelopment from the UK with zero disruption to business operations.• Increased agent efficiency by 30% and reduced average handling time by 20%.• Drove a significant uplift in CSAT scores by resolving critical platform limitationswith Product, Operations, and third-party vendors.• Defined roadmap, managed technical debt, and aligned delivery timelines with seniorstakeholders.

Education

• Kirori Mal College, University of Delhi

  Bachelor's degree, Chemistry

  1999 — 2002

• Inderprastha Engineering College

  MCA, Computer Application

  2002 — 2005

Skills

• User Interface
• Struts
• Java
• Spring
• Xml
• Design Patterns
• Mongodb
• Angularjs
• Soa
• Flash
• Javascript
• Html 5
• Spring Boot
• User Interface Design
• Jquery
• Agile Methodologies
• Java Enterprise Edition
• Html
• Css
• Requirements Analysis
• Microservices
• Interaction Design
• Web Design
• Information Architecture