Rahul Kaushik
Store Manager @Swiggy
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WORK HISTORY
Store Manager @Swiggy
Ludhiana, IN
Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delivering best Cx metrics. Provide recommendations on the training aspects required to deliver/improve Cx metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
EDUCATION
Government Industrial Training Institute, Bhiwani
Diploma , Machine Tool Technology/Machinist
Haryana Board of School Education (HBSE)
10th , Full Time
Board of Secondary Education, Rajasthan (RBSE)
12th , Environmental Science
Maharaja Agrasen Himalayan Garhwal University
Bachelor of Arts - BA, BA
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
ABOUT RAHUL KAUSHIK
A competent professional with over all 6+ years of experience in…
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