Rahul Katnawer

About Rahul Katnawer

Highly skilled CRM professional with over 14 years of experience in the automobiles…

Experience

1. Assistant Manager-marketing (Dms & Crm)

   Eicher Tractors

   Feb 2024 — Present · Noida, IN

   Managing CRM/ERP system with more then 750+ Dealers and Distributors of PAN INDIADealer Onboarding and Management:Responsible for onboarding dealers into the system.Facilitated mapping of dealers with Territory Executives (TE/TM).Coordinate mapping of TE/TM with ARMs/RM using Zoho CRMUtilized ZICRM18 for the creation of new dealer codes in SAP.CRM Application Management:Customized reports in Zoho CRM to align with business requirements.Created and automated reports in Zoho CRM for various business users.Provided access and permissions for different modules in CRM, analytics, and insights.Dealer Status Management:Monitored dealer status updates in Zoho CRM, including active, inactive, and various progress statuses (e.g, active/inactive in progress, exit in progress).Managed dealer manpower and processes related to onboarding and offboarding.Coordination and Communication:Worked closely with the technical team to address new requirements from business users.Assisted business users with data-related queries and support.Coordinated with field teams including TE, TM, RM, and ZM.Liaised with VP/President to report KPI indices and field team performance.User Access Management:Managed user access and permissions within the CRM system.Responsible for providing access to dashboards, modules, and reports for respective roles in CRM.Conducted user onboarding and provided training on CRM systems.Business Analysis and Strategy:Aligned and gathered business requirements from stakeholders.Created reports and dashboards to analyze customer data and identify trends.Utilized strong analytical and problem-solving skills to identify areas for improvement and develop solutions.Supported in defining actionable strategies for improving customer relationships and overall business performance.

Education

• Punjab State Board of Technical Education and Industrial Training

  Diploma of Education, Mechanical Engineering

  2008 — 2011

• Institution of Engineers of India (IEI), Kolkata

  Bachelor of Engineering - BE, Mechanical Engineering

• Institute of Management Technology, Ghaziabad

  Master of Business Administration - MBA (PGDM), Business Administration and Management, General

Skills

• Quality Circle
• Parts Quality
• Pdi
• Process Quality Improvement
• Kanban
• Automotive
• Vehicle Quality
• Final Inspection
• Mechanical Engineering
• Ptc Pro/Engineer
• Kaizen
• 3g
• 7 Qc Tools
• Manufacturing
• Apqp
• Msa
• Gd&T
• Power Transmission Quality
• Autocad
• R&Ac
• Supplier Quality Engineering
• Lean Manufacturing
• Ppap
• 5s