Rahul Karia

About Rahul Karia

I help companies improve customer experience and reduce support costs using Conversational AI and Contact Center automation.I work as an independent consultant, delivering end-to-end CX AI solutions for chat and voice channels. From design and implementation to integrations and optimization.Core expertise- Conversational AI & Virtual Agents (Cognigy, Dialogflow, Amazon Lex)- Contact Center platforms (Genesys, Amazon Connect)- Voice & chat automation, intent design, orchestration- Backend integrations using AWS Lambda, APIs, and cloud services- CX optimization, analytics, and bot performance improvementI’ve worked on enterprise and mid-scale CX implementations, collaborating with product, operations, and engineering teams to deliver reliable, scalable automation.Engagement model- Remote / global delivery- Contract or project-based engagements- Direct client work (US, UK, Australia, Middle East, Europe, global)If you’re exploring AI-driven self-service, contact center automation, or chatbot/voice bot initiatives, feel free to connect.

Experience

1. Senior Software Engineer (Conversational Ai Cx Platforms)

   CGI

   Aug 2022 — Present · Pune, IN

   Delivered CX automation solutions for global clients- Worked with international stakeholders- Remote collaboration across time zones

Education

• Gujarat Technological University (GTU)

  Bachelor’s Degree, Computer Engineering

  2012 — 2016

Skills

• Jquery
• Automotive
• Asp.net Mvc
• Javascript
• C++
• C
• Microsoft Office
• Html5
• Microsoft Sql Server
• Kendo UI
• Android
• Java
• Selenium Webdriver
• Angularjs
• Mysql
• Html