Rahul Kapoor

Building scalable operations to support organizational growth | Delivering high-impact strategies & enhancing stakeholder satisfaction

Role: Director at MetLife
Location: Ghaziabad, UP, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Rahul Kapoor

Strategic Operations Director with 20+ years of experience leading full-stack business units across the Americas and Australia. I specialise in scaling complex insurance operations, including New Business Underwriting, Group Onboarding, and Policy Administration.Currently leading a workforce of 200+ professionals, I bridge the gap between high-level business strategy and operational excellence. My focus is on driving growth and Service Delivery through a dual-lens of human capital management and digital innovation. I have a proven track record of transforming legacy processes using Python, RPA, macros and AI etcCore Competencies:Global Leadership: Direct accountability for Americas New Business & Australia Service Ops.Operational Transformation: Lean Six Sigma MasterStakeholder Management: Orchestrating QBRs/MBRs and onshore collaborations to align global goals.Compliance & Risk: CMMI Audit lead and BCP compliance expert.\"Specialties: Large Scale Operations Management, Business Development, Processes Transitions, Processes Improvements through Six Sigma & Automation, Risk Management, Group & Retail Health Insurance, Performance Management, Strong Communication & Interpersonal skills.

Experience

Director
MetLife
Jul 2025 — Present · Noida, IN
Full-Stack Business/Capability Lead: Americas & AustraliaAccountable for the end-to-end operational lifecycle across two major global markets, managing a combined headcount of ~200Americas Portfolio (~175 HC): Lead New Business & Underwriting capabilities, encompassing Manual and Experience Underwriting for up to 1K lives and Regional Implementation for up to 5K lives.Australia Portfolio (~25 HC): Oversaw comprehensive Service & Ops, including Underwriting support, Policy Administration, and Billing.Implementation Excellence: Optimize \'Claim Ready\' and \'Bill Ready\' goals, Eligibility File Setup, testing, and proactive customer outreach.Digital Transformation: Spearheaded the transition of complex Absence Management files using Python, VBA, and Power Tools, significantly reducing manual lead times.Strategic Growth: Driven business development initiatives across verticals, maintaining high GCC standards and stakeholder satisfaction through onshore visits and MBRs/QBRs.Operational Integrity: Directed Lean Six Sigma projects and RPA integration; ensured 100% compliance with CMMI Audits and Business Continuity Planning (BCP).

Contact information

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Current company

MetLife

Insurance · 45K employees · New York, New York, United States

We live in a time of unprecedented change. A time when economies, regulations, and social safety nets are all in flux. Customers around the globe have told us they’re overwhelmed by the pace of change and are looking for a trusted partner to help them manage life’s twists and turns. MetLife is committed to being that partner. That’s why we’re transforming our business: Delivering greater value for the people we serve by becoming a simpler, more focused, and future-facing company. We’ll be introducing new ways to meet our customers’ evolving needs, with flexible products; simpler, more intuitive experiences and a range of new services. MetLife. Navigating life together. For customer service: https://www.metlife.com/support-and-manage/contact-us/ For social media notices: https://www.metlife.com/about-us/terms-and-conditions/social-media/ MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

metlife.com

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