Rahul John
Workforce Manager | Program Manager | Workforce Analyst | AMAZON
- Role
- Workforce Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul John
Senior Workforce Management professional with 8+ years of experience leading global SLA, forecasting, and capacity planning functions across NA, EMEA, APAC, and Middle East marketplaces at Amazon.I specialize in end-to-end Workforce strategy including demand forecasting, headcount planning, shrinkage optimization, real-time operations, and executive performance reporting.I have led and developed multi-region WFM teams supporting high-volume contact center environments while consistently exceeding service level targets.Key Highlights:Data Analysis & Visualization: Proficient in Power BI and Excel to analyze, and present data in meaningful ways.Program/Team Management: Experienced in managing various programs, operating with autonomy, managing multiple direct reports across geographical locations, supporting world-wide network of business units and operational contact centers.Strategic Insights: Skilled in identifying trends, patterns, and opportunities within data to inform decision-making and drive business growth.My goal is to continue leveraging my analytical skills and program management expertise to create data-driven solutions that solve complex problems and deliver exceptional value to users and stakeholders. I am always eager to learn and stay updated with the latest industry trends, ensuring that I bring the best practices and innovative approaches to every project I undertake.
Experience
Workforce Manager
Apr 2024 — Present · Bengaluru, IN
Education
Kerala University, Thiruvananthapuram
Bachelor of Technology - BTech, Mechanical Engineering
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