Rahul Jain

Experience

1. Customer Support Analyst

   TTEC

   Apr 2025 — Present · Ahmedabad, IN

   Deliver hands-on training to hotel managers and operational staff on SAP andBooking.com processes, including invoice generation, customer profile creation, calendar scheduling, andreservation confirmation workflows, ensuring process standardization and operational efficiency.•Manage end-to-end onboarding of hotel properties, including creation of new hotel codes in SAPand activation of hotel listings on theBooking.com portal, ensuring data accuracy, policycompliance, and seamless system integration.•Validate and reconcile transactional records such as sales orders, sales invoices, commissioninvoices, and promotional campaign entries across SAP andBooking.com, ensuring data integrityand alignment with contract terms and promotional guidelines.•Review and verify customer claims, coordinating closely with internal departments to escalatevalid cases to the payments team, and ensuring timely resolution in compliance with service-levelagreements.•Execute changes to sales orders and invoices in SAP based on confirmed reservation details orcustomer/hotel requests, including updates to pricing, cancellation policies, and booking terms,ensuring all changes are accurately reflected in both systems.

Education

• Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

  Master of Business Administration - MBA