Rahul Jain
Associate at Amazon
- Role
- Customer Service Associate at Amazon
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Associate
Aug 2017 — Present
Customer Service Associate (20••••22): Provided phone and chat support for India and North America processes, handling payment/account issues, and mentored new teams for Amazon Global Store.Amazon Pay Fraud CSA (2022-present): Respond to customer inquiries on unauthorized transactions, verify transaction details, and document via ticketsKey responsibilities include:· Resolving 70-100 customer support tickets daily, addressing unauthorized transactions, refunds, cashback, KYC issues, and more.· Escalating critical issues to Buyer Abuse Prevention (BAP) team and processing refunds through Retro Disburse Request (RD) tool.· Demonstrated flexibility, empathy, and adherence to standard operating procedures in customer support and fraud prevention roles.
Education
Skillto Academy
Diploma, UI/UX Designer
2024 — 2024
Amravati High School
High School
Legend Junior College
Intermediate
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