Rahul Jain

Experience

1. Associate Consultant

   Wipro

   Mar 2014 — Present · Bengaluru, IN

   Order Management\\\\n\\\\n\\\\n• Manage the sales and renewals of Cisco maintenance service contracts.\\\\n• Ensure all sales orders are booked & scheduled within stipulated time.\\\\n• Navigating and escalating effectively the quoting and ordering of Goods.\\\\n• Drive the execution of customer cycle to conclusion in a quality, timely and correct manner\\\\n• Work as an interface and subject matter expert between Wipro and Cisco for the maintenance contracts practice\\\\n• Report and Drive with regional management, account executives and inside sales associates to promote and develop the Cisco branded maintenance service practice with the goal of increasing both initial attach rate and renewal rate.\\\\n• Proactively manage customer renewals by creating quotes, contacting and informing Presidio sales representative regarding contract renewals that results in closing sales for renewal contracts.\\\\n• Make outbound sales calls for renewals and close sales for renewals.\\\\n• Provide customer service to Wipro customers and Wipro sales representatives by resolving contract issues and streamlining customer renewal experience.\\\\n• Track and report renewals by customer and by region.\\\\n• Maintain and reconcile inventory of client’s Cisco equipment and proactively manage this process quarterly and annually.\\\\n• Maintain and manage the Wipro internal portal interface with Cisco\\\\n• Stay current with the Cisco maintenance / renewals programs, product updates, changes, etc.\\\\n• Effectively communicate Cisco maintenance / renewal program.\\\\n\\\\n\\\\n

Education

• SYMBIOSIS International University, Pune

  Master's degree, Computer and Information Sciences and Support Services

• Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

  Bachelor of Computer Application(BCA), Computer and Information Sciences and Support Services

  2009 — 2011