Rahul G.

Customer Service Team Lead

Role: Customer Service Team Lead at British Safety Council India
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Rahul G.

The profile belongs to an experienced professional with expertise in customer service…

Experience

Customer Service Team Lead
British Safety Council India
Apr 2023 — Present · Mumbai, IN
Leadership and Team Management: Effective team leadership, problem-solving, and decision-making- Customer Service: Handling customer grievances, ensuring satisfaction, and managing service level agreements- Process Management: Ensuring consistency, tracking metrics, and creating standard operating procedures- Resource and Rota Management: Efficiently managing staffing and task prioritization- Risk Management and Problem Solving: Identifying and mitigating risks, resolving escalations- Reporting and Executive Presentations: Creating report, and presenting to stakeholders- Health, Safety, and Wellbeing: Prioritizing compliance and employee wellness- Relationship Building: Fostering collaboration and resolving conflicts professionally- Guest Management and Event Coordination: Coordinating events and ensuring positive experiences.#CustomerService #Leadership #ProcessManagement #RiskMitigation #Reporting #Compliance #RelationshipBuilding #EventCoordination

Contact information

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Work email
•••••@britsafe.in
Personal email
•••••@•••••.com
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Current company

British Safety Council India

Education Administration Programs · 31 employees · Founded 1957 · Andheri East Mumbai, Maharashtra, India

We promote excellence in workplace health, safety and environmental management across the world, with members in more than 60 countries. The British Safety Council is a not-for-profit membership organisation, and we work with our members to develop best practice. All our resources are used to help reduce risk, prevent injuries and promote health and well-being in the workplace. For over 30 years, we have provided our world-leading products and services to the Indian market from our head office in London. With establishing British Safety Council (India) LLP and the opening of our Mumbai office in November 2017, our local team now provides a prompt and comprehensive service to both our existing and new customers, benefiting from local knowledge and first-hand experience of working in India.

britsafe.in

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