Rahul Gupta

Senior Support Specialist at Highlevel

Role
Senior Support Specialist at HighLevel
Location
Ranchi, JH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Rahul Gupta

Support given to US Customer to Manage there business and there business website, expertise in Web Hosting, Domain and Business Email.

Experience

  1. Senior Support Specialist

    HighLevel

    Feb 2024 — Present · Delhi, IN

    Possesses expertise in leveraging the all-in-one marketing and CRM platform to streamline business operations, automate workflows, and manage client relationships.CRM & Pipeline Management: Configuring, customizing, and managing contact data, segments, tags, and custom fields to track leads effectively through the sales journey.Automation & Workflow Development: Building complex automation sequences, including triggers, actions, conditional logic, email/SMS campaigns, and lead nurturing systems to save time and ensure no lead is missed.Funnel & Website Creation: Designing and optimizing high-converting landing pages, sales funnels, web forms, surveys, and membership sites using GHL\'s drag-and-drop builder.Integrations & Technical Operations: Connecting GHL with third-party tools (e.g, Zapier, Make, Stripe, Meta Ads, Google Ads) using native integrations, APIs, and webhooks.Troubleshooting & Optimization: Identifying bottlenecks, resolving system issues, data syncing problems, and broken automations, and A/B testing pages to improve efficiency and performance.Reporting & Analytics: Tracking key performance indicators (KPIs) and campaign metrics within the GHL analytics dashboard to provide data-driven recommendations for improvement.Client Onboarding & Training: Providing support and training to new clients or internal teams on GHL features, best practices, and standard operating procedures (SOPs).White Label & SaaS Configuration (for Agencies): Setting up and managing white-labeled GHL accounts, creating reusable \"snapshots\" for quick client onboarding, and configuring SaaS plans for scalable solutions.

Education

  • DAV Kathara , Bokaro , Jharkhand

    SSC, Science

    2003 — 2008

  • St.Marys College Of Engineering And Technology

    Bachelor of Technology (BTech), Computer Science Engineering

    2011 — 2016

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Rahul Gupta — Senior Support Specialist at HighLevel in Ranchi, JH, IN | Unifers