Rahul Gupta
CSR at Serco
- Role
- Quality Assurance Analyst at TP
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
Experience
Quality Assurance Analyst
Aug 2017 — Present · Indore, IN
Auditing the outbound calls taken by the experts based on the quality parameters set up by the client
Education
Agra College
Bachelor of Science (B.Sc.), Biology
1998 — 2001
Holy Public School
Bachelor of Science (B.Sc.), Biology, General
1996 — 1999
Skills
- Business Process Outsourcing (Bpo)
- Telemarketing
- Workforce Management
- Team Management
- Outsourcing
- Contact Centers
- Service Delivery
- Technical Support
- Inbound Marketing
- Sla
- Transition Management
- Customer Experience
- Call Center
- Bpo
- Customer Satisfaction
- Customer Service
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