Rahul Gupta
Claims Handler @Coplus
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WORK HISTORY
Claims Handler @Coplus
Norwich, GB
Work within a dynamic team to efficiently process claims, ensuring excellent customer service and adherence to Service Level Agreements (SLAs). Focus on delivering accurate and timely outcomes for both customers and the business.• Managed 30+ claims daily via email and phone, ensuring timely and accurate processing.• Ensured 100% accuracy in recorded information, minimizing errors and discrepancies.• Conducted 20+ outbound calls weekly, empathizing with customers and addressing their needs.• Liaised with 30+ external parties monthly, coordinating effectively to expedite claim resolutions.• Escalated 5+ potential fraudulent claims through appropriate channels, ensuring compliance and integrity.
EDUCATION
Amity University
The Bachelor of Commerce with Honours - B.Com(Hons)
University of East Anglia
Master's degree, Global Business Management
ABOUT RAHUL GUPTA
Coplus leverages my expertise as a Claims Handler to efficiently process claims, ensuring adherence to SLAs and delivering superior customer experiences. Supported by a Master\'s degree in Global Business Management from the University of East Anglia, my approach emphasizes precision, customer relationship management, and multitasking within a dynamic team environment. Previous roles in finance and portfolio management have sharpened my ability to manage intricate interactions and accurate record-keeping. Certifications in digital marketing and financial markets further complement my competencies, enabling me to contribute to streamlined processes and meaningful customer resolutions.
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