Rahul Gupta
Ecommerce Expert | Operations Manager | Strategic Client Partner | Growth | Startups | BDM
- Role
- Customer Experience Manager at Koskii
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul Gupta
Dynamic and vibrant professional with over 11 years of experience in E-commerce business…
Experience
Customer Experience Manager
Nov 2021 — Present · Bengaluru, IN
Ensure SLA compliance, incident management, and client satisfaction in fastpaced, 24/7 environments. Oversaw a 25% increase in international operational efficiency through the strategic realignment of warehousing processes and staff training initiatives. Managed a team of 50 employees, fostering a high-performance work culture that resulted in a 25% reduction in staff turnover. Reduced service escalations by 40% through process refinement and enhanced training. Facilitate cross-border collaboration between operations, IT, and support teams to deliver seamless services. Regularly conduct performance reviews, client reporting, and quarterly business reviews QBRs).
Education
VTU
Engineer’s Degree, Electrical, Electronic and Communications Engineering Technology/Technician
2008 — 2012
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