Rahul Govil

Manager in Data Analyst (Loss Prevention) @Ecom Express Limited

Gurugram, IN

o Automated Python scripts to trigger real-time email alerts on potential fraud involving consignees, shippers, and internal staff during RTO, RVP, and abnormal shipment activity.o Built interactive Power BI dashboards for CXO-level Weekly Business Reviews, focusing on fraud and loss metrics: Lost, SLA Breach, PDD, Damages, and Content Missing.o Contributed as a core team member in the development and implementation of key applications such as SLP Kavach (Django), Saathi, SCADI2, and Bulls AI, supporting automation, loss prevention, and exception management initiatives.o Wrote complex SQL queries to monitor Top 500 RTO/RVP sub-shipper rejection cases, enabling proactive corrective actions.o Translated BRDs/FRDs into detailed technical documents, facilitating seamless development and implementation cycles.o Coordinated with Operations and SLP teams for User Acceptance Testing (UAT) and ensured timely resolution within defined TATs.o Monitored team KPIs using Python automation and Power BI, improving performance tracking and transparency.o Handled escalations from Platinum Shippers, ensuring investigation closures within stipulated timelines.o Created e-learning modules and video-based training programs to enhance cross-functional team onboarding.o Developed SLP Kavach, a Django-based web portal for managing exception-handling data and storing shipment-level damage evidence.o Conducted training for Ops, HR, and SLP teams on tools like SCADI2, performance dashboards, and automated alert systems.o Maintained detailed records of theft, accidents, losses, and recoveries, supporting audit and insurance claim processes.o Generated MIS reports (daily to annual) covering key business metrics, loss trends, recoveries, and claims.

MBA from PTU University

MBA, Marketing & IT