Rahul Gandhi
Senior Manager, Customer Success @GoTo
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WORK HISTORY
Senior Manager, Customer Success @GoTo
Delhi, IN
Exciting got a new meaning! GSI\'s are wonderful to work with and as they say - glad to be of service. In this role I am focussed globally on our GSI partner community’s customer experience and their success with all products of GoTo.
EDUCATION
LBSIM
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT RAHUL GANDHI
I breathe and live customer experience - 24 years of CX life surely guarantees that for anyone. Started with 2 years - short and very sweet stint in GE Capital. This was followed with 9 years in Airtel which was a magnificent ride as I was part of so many growth stories, building teams and strategy from scratch, moved from collections / retentions role to managing call centres AND so much more! Then it was another short and equally sweet stint with Snapdeal - almost 2 years again. Here I added the IT feather to my profile which helped me walk into the AI world in 2017 by heading customer success for India (and later APAC) for an Israel based organization. This was then bought over by LogMeIn (now GoTo) and while there have been many changes (7 years is a long time), I am heading global customer success for GSI\'s. I work virtually and that to me is a huge productivity boost. When you think CS - B2B or B2C you can think of me. I have been across all major verticals and have extensive AI experience. The journey thus has been about consistent performance in customer Experience & Vendor Management. The key areas of involvement have been Customer billing, revenue risk management, new acquisitions, fraud and compliance, strategic Operations, customer relationship and vendor management, Customer Intelligence, Process Re-engineering, contact center operations and Service Quality. Having worked in enterprises and startups, I understand the finer nuances of not only setting up a business but also what it actually takes to run it operationally. I have also built customer experience models using strategic levers and customer Intelligence. I am adept at grasping complex situations and applying analytical and creative processes to design solutions.On the personal front (without a happy and contended family, we are really incomplete). So, I am happily married (yes that’s a thing) and have 1 wife and 1 daughter. Simple upbringing ensured that I am grounded and have the right values which I translate into everything positive at work.
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