Rahul Dilip Kumar

About Rahul Dilip Kumar

With 16+ years of global experience across finance, eCommerce, and shared services, I specialize in driving digital, analytical, and process transformation at scale. I currently lead Agentic AI consulting for Accounts Payable, helping enterprises evolve from traditional automation to truly autonomous, AI-driven ecosystems.My core expertise lies at the intersection of solutioning, operational consulting, and change enablement—blending business context with cutting-edge AI capabilities. I work closely with operations, product, engineering, and analytics teams to identify pain points, analyse exceptions, and co-create AI-agent–led workflows that deliver measurable value. From designing To-Be process maps and BRDs to running stakeholder workshops and client demos, I ensure every initiative is scalable, human-centric, and business-aligned.In previous roles, I’ve led large-scale strategic programs across eCommerce operations, demand forecasting, merchandising, GTM planning, and P&L optimization. As a PMP®-certified leader, I’ve managed complex cross-functional initiatives across APAC, EMEA, and NA—driving predictable execution, improving forecast accuracy, and strengthening operational governance.I apply data science and analytics techniques—including predictive modeling, segmentation, and performance insights—to guide product strategy, optimize portfolio planning, and unlock profitable growth opportunities. My consulting work has helped organizations improve attach-rate performance, streamline inventory and pricing processes, mitigate supply risks, and enhance customer experience.Known for my collaborative leadership style and pragmatic problem-solving approach, I focus on bridging strategy and execution—bringing together data, technology, and behavioral change to transform operations into proactive, insight-led, and autonomous functions. Focus Areas: Agentic AI | Accounts Payable Transformation | Finance & Digital Ops | eCommerce Strategy | Process Mining | GenAI & Copilot Integration | Program/Project Management | Change Management (PROSCI ADKAR) Impact Themes: Efficiency Uplift | Exception Reduction | Cycle Time Optimization | Digital Adoption | Revenue Growth | Operational Excellence | Autonomous Operations

Experience

1. Senior Manager- Agentic Ai Solutions

   Genpact

   Jun 2025 — Present · Hyderabad, IN

   Lead end-to-end solutioning for Agentic AI–driven Accounts Payable transformation, aligning AI capabilities with business goals and enabling measurable improvements in operational throughput and decision accuracy.Partner with global operations, product, and engineering teams to diagnose process pain points and identify automation opportunities, resulting in scalable AI-led workflows that reduce manual effort and exception volume.Conduct deep data and exception analysis to identify high-impact intervention points, driving significant uplift in Straight-Through Processing (STP) rates and reduction in invoice cycle time across AP processes.Deliver tailored Agentic AI product demos as a demo jockey, helping clients visualize real-world impact and accelerating stakeholder buy-in for AI adoption and workflow orchestration.Facilitate cross-functional workshops to define and prioritize AI use cases, enabling faster alignment across business, operations, and technology teams and ensuring solution readiness for implementation.Author BRDs and design To-Be process maps that incorporate AI agents and copilots, creating the blueprint for autonomous exception handling and stronger vendor governance.Support pre-sales and advisory conversations, quantifying benefits such as FTE savings, exception reduction, and workflow efficiency gains, strengthening value articulation for clients.Drive post-implementation adoption by defining success metrics, training users, and monitoring outcomes—resulting in sustained change adoption and continuous improvement across AP operations.

Education

• Vikas Vidyalaya, Ranchi

  AISSCE-2003, Computer Science

  2001 — 2003

• Gossner College

  Bachelor of Commerce (B.Com.), Accounts & Income Tax

  2004 — 2007