Rahul Dhruv

About Rahul Dhruv

I am currently pursuing an MSc in Management at Warwick Business School, building on nearly two years of practical experience in e-commerce, demand planning, and operations. My career began in India, where I worked closely with clients to grow their presence on Amazon Marketplace. By understanding their business models and customer needs, I helped them increase sales, improve stock availability, and optimise advertising budgets.At 1X2 Digital, I combined data analysis with commercial strategy to develop forecasting models, redesign sales funnels, and identify inefficiencies in existing processes. These improvements contributed directly to better client retention and increased revenue. Later, at Aditi Toys, I focused on supply chain and logistics, using Python and Excel to enhance forecasting accuracy and reduce waste.Alongside my work experience, I have gained consulting skills through the Warwick Consulting Society. I contributed to go-to-market strategies and market research projects for software firms. I have also completed certifications with McKinsey, BCG, and IE Business School, which deepened my understanding of digital transformation and practical problem-solving.My experience on Amazon Marketplace covers the full order management process, including warehouse operations, stock planning, and customer communication. I have overseen the opening of multiple warehouses in various Indian cities, ensuring inventory levels meet changing demand, especially during peak seasons and promotions. I specialise in managing Fulfilment by Amazon services and liaising with Amazon support to resolve account issues promptly.I am passionate about work that brings together data, systems thinking, and real business impact. Whether through consulting, digital strategy, or operations, I aim to use my skills to help businesses thrive in a competitive environment.

Experience

1. Business Operations Lead

   1into2 Digital

   Sep 2025 — Present · Rajkot Taluka, IN

   Leading end-to-end business operations, client delivery, and growth strategy at 1into2 Digital, an e-commerce marketing company serving clients across global markets. Works directly with the founder to set company direction, build operational infrastructure, and drive measurable outcomes across every function of the business.Oversees the full lifecycle of multiple concurrent client projects, from scoping and resource planning through to execution and performance review. Introduced structured delivery frameworks that improved project turnaround time by 28% and brought release reliability from 64% to 87% across active accounts. Manages a cross-functional team of 15, with full ownership of hiring decisions, workload allocation, and day-to-day performance management.Beyond delivery, leads requirements gathering and solution design for client e-commerce accounts, translating complex business problems into operational and platform-level improvements. Built forecasting models and performance dashboards that increased inventory accuracy by 15% and reduced stock-related operational losses by 22%, giving clients real-time visibility and stronger control over their supply chain decisions.Underpinning all of this is full ownership of the processes, governance, and tools that keep the business running efficiently, including workflow design, compliance standards, and stakeholder communication across both client and internal teams. Established a reporting and dependency tracking framework that improved cross-team transparency and raised stakeholder satisfaction by 18% across all managed accounts.

Education

• University of Warwick - Warwick Business School

  Master In Management, Business Administration and Management, General

• Gujarat Technological University (GTU)

  Bachelor of Engineering - BE, Information Technology

  2019