Rahul Dhoot
Digital (Non Voice) Customer Experience Professional
- Role
- Head Digital Customer Service at IDFC FIRST Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rahul Dhoot
Six Sigma - Black Belt, Customer Service professional with more than 24 years of experience in Customer Life Cycle Management in service industry.Proficient in Coaching & mentoring team, Managing field operations, Non Voice Operations, Complaint Management, Customer retention, Customer relationship management, Activation\'s, Building cross functional synergy, Mobile commerce (Mpesa), Outbound tele sales, Sales and service thru retail touch points, QRC management & Branch banking
Experience
Head Digital Customer Service
Apr 2022 — Present · Navi Mumbai, IN
Education
ASIA English School
HSC, Business/Commerce, General
1982 — 1994
Navgujarat College, Gujarat University
Bachelor of Commerce (B.Com.), Accounting & Commerce
1994 — 1997
Institute of Cost Accountants of India
Inter, Costing
1995 — 1997
Skills
- Key Account Management
- Team Leadership
- Channel Sales
- Crm
- Service Delivery
- Branch Banking
- Customer Experience
- Business Development
- Banking
- Team Management
- Leadership
- Business Strategy
- People Management
- Telecommunications
- Retail
- Relationship Management
- Customer Relationship Management (Crm)
- Sales
- Account Management
- Management
- Customer Retention
- Customer Service
- Retail Banking
- New Business Development
- Vendor Management
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