Rahul Dev Sharma
Seeking Career Opportunity
- Role
- Indigo (Interglobe Aviation Ltd) at IndiGo (InterGlobe Aviation Ltd)
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Rahul Dev Sharma
Customer-focused professional with 7 years of experience in facilitating airline ground operations at regional and international airports. Accomplished in enhancing airline operations through process improvement. History of success in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service. Address and resolve escalated customer concerns, and assist agents in resolving complex issues. Liaising with other stations for baggage tracking in case of left behind baggage, tagless, similar baggage whose OHDs matches with the description of baggage raised in world tracer. Maintaining data of baggage tracing and settlements on daily basis. Sending daily, weekly, monthly and annual reports of AHLs. Assisted customer with special needs and quickly addressed and resolved customer complaints. Certify Category-6 Dangerous Goods/Items as per latest updated D.G. Manual e.g. Radioactive Material, Liquefied Nitrogen, COMAT, Magnetic Items, Dry Ice etc. Reinforced compliance with DGCA and Air India Ltd.
Experience
Indigo (Interglobe Aviation Ltd)
IndiGo (InterGlobe Aviation Ltd)
Present
Education
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA, Production and Operation Management & Marketing Management
Pawanhans Helicopters Limited
On Job Training, Airframe Mechanics and Aircraft Maintenance Technology/Technician
2012 — 2012
Flytech Aviation Academy
Associate's degree, Aeronautics/Aviation/Aerospace Science and Technology, General
2009 — 2012
SunRise University Alwar
Bachelor's degree, Engineering Science
2013 — 2016
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