Rahul Das

About Rahul Das

Currently working as a Post Sales Coordinator at eClinicalWorks, I focus on managing existing client relationships, preparing contract addendums, and identifying upsell and cross-sell opportunities based on client needs. I work closely with cross-functional teams to ensure smooth execution of post-sales processes, resolve escalations, and maintain long-term client satisfaction through strategic engagement and support.Previously, I worked at Appitsimple Infotek (CallHippo division) as a Customer Success Specialist, where I enhanced SaaS product adoption and customer retention by building tailored success plans and driving proactive outreach. My role emphasized reducing churn and accelerating account growth through strong relationship management and sales operations expertise.Before that, my experience as a Customer Service Specialist at Etech Global Services sharpened my communication skills and deepened my understanding of customer needs across different industries.With a Bachelor’s degree in Hotel/Motel Administration from ITM Group of Institutions, I bring a customer-first mindset, strong problem-solving skills, and a passion for delivering value-driven solutions across every client interaction.

Experience

1. Post Sales Coordinator

   eClinicalWorks

   Jul 2025 — Present · Ahmedabad, IN

   At eClinicalWorks, I manage post-sales activities including preparing contract addendums, maintaining client accounts, and driving upsell/cross-sell opportunities. I collaborate with cross-functional teams to resolve client issues, handle escalations, and ensure smooth communication and service delivery.

Education

• ITM Group of Institutions

  Bachelor of Arts - BA, Hotel/Motel Administration/Management