Rahul Dadhich
Customer Success Manager | Driving SaaS Adoption, Retention & Client Success | Data-Driven & Impact-Focused
- Role
- Customer Success Manager at Spry Pt
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Rahul Dadhich
I’m a Customer Success professional with 5+ years of experience across B2B SaaS working…
Experience
Customer Success Manager
Jan 2025 — Present
Led onboarding and lifecycle management for 50+ enterprise clients, improving time-to-value by 30% and driving customer adoption and engagement- Collaborated with Product, Engineering, and Sales teams to identify and resolve customer friction points, increasing product adoption by 15%- Implemented workflow automation, CRM optimization, and data-driven processes, boosting team efficiency by 25%- Monitored customer health metrics and usage data to proactively prevent churn and improve customer retention.
Education
Balaji Institute of International Business
Master of Business Administration - MBA, Marketing
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