Rahul Choudhary
Senior Customer Success Manager | Professional Services | Certified CLM Consultant | Customer Onboarding & Engagement | Product Growth | Customer Retention |
- Role
- Senior Customer Success Manager at Sirion
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rahul Choudhary
High touch” customer advocate responsible for ensuring that strategic customers are successful in leveraging our solutions to help drive higher renewal rates, and additional upsell/cross-sell opportunities for the sales organization. Strong expertise in pre and post-signature solutions and project management.
Experience
Senior Customer Success Manager
Apr 2024 — Present · Gurugram, IN
Client Advocacy and Portfolio Management: Successfully managed a diverse portfolio of micro and large enterprise clients.• Relationship Building and Customer Satisfaction: Cultivated and sustained robust customer relationships, achieving an impressive 95% satisfaction rate through proactive engagement and support.• Strategic Business Reviews: Led impactful monthly and quarterly business reviews with C-level executives, facilitating strategic discussions that align customer objectives with business goals.• Service Level Achievement: Exceeded annual team targets by maintaining client response rates above 97% SLA commitments, ensuring seamless client communication and responsiveness.• Product Training and Adoption: Organized regular monthly workshops to showcase new product features and demonstrate efficiency improvements, enhancing user engagement and familiarity with the platform.• User Adoption Strategy: Developed and implemented persona-based adoption strategies, increasing user engagement and aligning platform usage with client-specific use cases.• Risk Management and Escalation: Proactively identified at-risk renewals, developed tailored remediation plans, and served as an escalation point for quick and effective problem resolution.• Project Quality and Performance: Oversaw project delivery quality, ensuring positive Net Promoter Scores (NPS), on-time implementation, and adherence to margin targets.• Account Expansion and Revenue Growth: Increased Annual Recurring Revenue (ARR) within existing accounts by recommending tailored product solutions that optimize customer ROI.• Team Leadership and SLA Compliance: Supervised a team of consultants to deliver technical support, ensuring compliance with SLA targets and quality standards.• Executive Dashboards and Training: Directed the design of executive dashboards, providing high-level insights, and conducted training sessions for senior leaders to maximize platform utility.
Education
Tarleton State University
Master of Business Administration (MBA), Business Administration and Management, General
2008 — 2010
St.Peter's Convent
High School, High School/Secondary Diplomas and Certificates
1998 — 2003
Ansal Institute of Technology
Diploma in Management, Business Administration and Management, General
2008 — 2009
Guru Gobind Singh Indraprastha University
Bachelor of Computer Application, Computer Programming
2005 — 2008
Skills
- Business Analysis
- Multi-Site Team Management
- Reporting & Analysis
- Microsoft Excel
- Peoplesoft
- Requirements Analysis
- Contract Management
- Business Development
- Retail Category Management
- Auditing
- Kpi Reports
- Performance Analysis
- Technical Data Analysis
- Service Level Management
- Technical Recruiting
- Performance Management
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