Rahul Chauhan
ITSM || Major Incident Management || Problem Management || Service Delivery || Process Excellence || Continuous Service Improvement
- Role
- Program Lead at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rahul Chauhan
I am a professional with nearly 7 years impressive history of working in Major Incident Management, ITSM, Knowledge Management, Problem Management & Service Delivery.Skilled at -Major Incident and Problem Management-Effective Executive Leadership and Customer Channel Communication-Operational Excellence & Quality Adherence for 24*7 work environment-Knowledge of ITIL framework and IT service management principles-Strong leadership, decision-making, and crisis management skills-Customer/Client Relationship Management-Stakeholder Engagement-Process Improvement-Service Request & Knowledge Management-Project & Program Planning-Tracking & Delivery-Team Work & Collaboration-Proven ability to thrive in high-pressure environments and manage multiple priorities simultaneously-Proven track record of leadership in incident response, process improvement, and stakeholder communication.\"Consistency is the key to achieving and maintaining momentum.\" by Darren Hardy
Experience
Program Lead
Jun 2024 — Present · Hyderabad, IN
Education
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech
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