Rahul Chanda
Dynamic Enthusiast in Project Management and Quality Assurance, Championing Customer Success, Process Improvement & Innovation, Team Development, Lean Six Sigma
- Role
- Quality Assurance Manager at TP
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Rahul Chanda
Experienced Quality Assurance Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Quality Control, Quality Improvement, Quality Auditing, Performance Management, and Customer Satisfaction. Strong quality assurance professional with a Bca focused in Computer Science from Jaipur National University.
Experience
Quality Assurance Manager
Nov 2024 — Present
Customer Experience and Success: Championing customer experience and success initiatives to ensure exceptional service and satisfaction.Comprehensive Project Management: Spearheading a prominent US telecom project encompassing both B2B and B2C segments.Metrics Oversight: Managing and analyzing both internal and external performance metrics to ensure optimal project outcomes.Process Enhancement: Facilitating continuous process improvement initiatives to elevate operational efficiency and effectiveness.Team Development: Fostering a culture of growth and collaboration through strategic team development and coaching.Quality Tools Implementation: Deploying advanced quality tools to enhance and streamline current processes.Process Redesign: Leading efforts in process redesign to adapt to evolving project needs and market demands.Quality Team Leadership: Supervising quality teams across multiple sites, ensuring consistent quality standards and practices.Stakeholder Engagement: Presenting detailed reviews and progress updates to vendor management and client stakeholders.Transactional Monitoring: Conducting thorough transactional monitoring to maintain high standards of accuracy and reliability.
Education
Jaipur National University
Bca, Computer Science
2016 — 2019
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