Rahul Bijalwan
Modern Workplace & Endpoint Management Engineer | Intune | Azure AD | MDM/MAM | Citrix | Security & Compliance
- Role
- IT Support Specialist at 300Plus Innovative Solutions
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Rahul Bijalwan
IT Support and Desktop Support Engineer with 3 years of experience delivering technical assistance, troubleshooting hardware/software issues, and ensuring seamless IT operations across enterprise environments. Adept at managing end-user support, system maintenance, application deployment, and peripheral device configuration. Skilled in supporting Windows OS, Microsoft 365, Active Directory, and remote desktop tools. Proven ability to resolve technical issues promptly, improve user productivity, and maintain high service standards in fast-paced IT environments.
Experience
IT Support Specialist
Sep 2025 — Present · US
Provided end-to-end IT operations and support for Citrix environments and Microsoft 365 applications including Outlook, Teams, OneDrive, and Exchange OnlineResolved issues related to shared mailboxes, distribution lists (DLs), and security groupsPerformed application installation, configuration, and troubleshooting for end usersDelivered end-user training and onboarding (OBE) sessions for approximately 50 users per classAdministered Azure Active Directory (Azure AD) for user and device authentication, password policies, and conditional accessTroubleshot device sync and enrollment issues in Azure ADSupported application deployment and enforced BitLocker encryption policiesProvided active support for FortiClient VPN, including connectivity and authentication issues
Education
Noida International University
Diploma in computer science, Computer and Information Sciences and Support Services
Shri Venkateshwara University - India
Bachelor's degree, Computer and Information Sciences and Support Services
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