Rahul Bhardwaj
Working as Assistant Manager
- Role
- Assistant Manager at Accenture
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Rahul Bhardwaj
Working as Assistant Manager with total experience of more than 12 years in Procurement to Pay, Invoice processing, Accounts payable, customer service (voice & chat) and technical support (voice & chat). I have worked for card industry, logistics, telecom, collections, finance and KYC domain. Knowldge - SAP, SNOW, Advanced Excel, CMS & CRM KRA includes Enhancing Client experience End to End transitioning People Management Managing a team of 45-50 people & 2 Leads Managing SLA, Shrinkage, Attrition Preparing MBR & QBR for higher management Involved in recruitment nd selection process Handling escalations Delegating work to Team Sell and capture potential revenue Client handling Volume Forecasting Coaching & Feedback Imparting new updates to team Preparing SIPOC for upper management Operational Excellence
Experience
Assistant Manager
Nov 2020 — Present · Gurugram, IN
Currently working as Assistant Manager with Accenture and having a total experience of more than 12 years in Procurement, Invoice processing, Accounts Payable, Customer Service, Technical support, Chargeback Industry, Telecom, KYC domain and Logistics also
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