Rahul Bhalekar
Incident Manager | MIM | SLA | ITIL V4 certified | ITSM | Symphony Summit Tool | Service Now || Ex- Wiproite ||
- Role
- Incident Manager at Cms It Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rahul Bhalekar
7+ year\'s experience in IT (BFSI) industry as a Major Incident Manager with ITIL V4…
Experience
Incident Manager
Jan 2024 — Present · Mumbai, IN
Managed SBIGI Major Incident (related to DC Infra including Network, Security, EUS etc.) to ensuring timely resolution and minimal disruption to business operations.Identified, prioritized and investigated incidents, collaboration with cross-functional teams to implement effective solutions and prevent recurrence.Coordinating with internal & external IT teams including customers to facilitate Major incident resolution and ensure regulatory compliance.The main role is to track the Major Incident till the closure with the support of the respective Domain teams. Post closure of Incident, MIM team created incident report along with resolver team and send it to respective domain Leads for validation and inputs.Also managed SLA & review daily Open incident calls and taking follow-up with concerned team to resolve the tickets within SLA time.
Education
University of Mumbai
Diploma, Electronics and Telecommunication Engineering
Konkan board
12th HSC, Science
University of Mumbai
Bachelor of Engineering - BE, Electronics and Telecommunications Engineering
Kolhapur Board
10th SSC
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