Rahul Arora

About Rahul Arora

With an extensive career spanning well over two decades, I have evolved seamlessly from a Junior Telecom Officer to the distinguished role of Assistant General Manager, embodying a versatile and accomplished journey in the telecommunications sector. My professional expertise is rooted in orchestrating refined customer engagement, devising strategic sales initiatives, and refining product portfolios to exceed market expectations.My career highlights encompass the meticulous oversight of critical telecom infrastructure, inclusive of GSM equipment installation, tower management, and service authorization. I have been entrusted with the responsibility of managing complex hardware and software upgrades, implementing disaster recovery protocols, and ensuring the seamless operation of maintenance operations. My leadership extends to strategic client engagement, where I have been instrumental in promoting international leased lines, mobile connections, and BSNL services. My relentless pursuit of excellence involves optimizing revenue generation, soliciting and incorporating valuable feedback, and enhancing operational performance.Distinguished by my unwavering commitment to talent development, I have overseen recruitment processes, curated bespoke training programs, and cultivated a culture of team motivation and well-being. Whether it pertains to discerning diverse client requirements, meticulously supervising sales strategies, or optimizing resource allocation, my commitment to excellence remains steadfast. I take pride in my capacity to provide strategic direction, exceptional leadership, and continuous on-the-job training to elevate operational efficiency.My professional journey also encompasses the proficient management of service operations for telephone systems, harmonious collaboration with corporate offices on multi-million-dollar ventures, and serving as a dedicated project coordinator for a substantial allocation of mobile lines. Throughout my career, I have consistently met and exceeded challenges, adeptly resolving issues, optimizing operational efficiency, and ensuring the seamless operation of large-scale projects.

Experience

1. Asst General Manager Enterprise Business

   Bsnl Ltd

   Dec 2022 — Present · Chandigarh, IN

   I started my career as a Junior Telecom Officer (IT) then rose in position to an Asst. General Manager – Enterprise Business.I interact with a wide range of clients to determine their requirements for international leased lines, mobile connections, and various BSNL services. Additionally, I take charge of organizing promotional events, working closely with a team of five to six field experts. I also supervise the digital transformation of Customer Application Forms (CAF), which is periodically audited by the Department of Telecommunications. I strategically oversee CTOP Sale, SIM sales, and the expansion of retailers within different franchises, all in alignment with BSNL\'s Sales & Distribution policy. My primary focus is on revenue generation through service and parts sales, finalizing AMCs, and effectively managing spare inventory to improve storage conditions and reduce expenses and waste. Additionally, I play a key role in conveying valuable product feedback from the field to principals, with a focus on product enhancement and improved performance.

Education

• Maharshi Dayanand University

  B.Sc. (Non- Medical)

  1992

• Maharshi Dayanand University

  MCA, COMPUTERS

  2002 — 2005

• Maharshi Dayanand University

  Post Graduate Diploma in Computer Application (PGDCA)

  2002

• Manipal Academy of Higher Education

  Executive MBA

  2005

• Kalinga University, Raipur

  Doctor of Philosophy - PhD, Computer Science

  2016 — 2019