Rahul Agrawal
Program | Operations | People Leader
- Role
- Program Manager at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rahul Agrawal
I am a seasoned Program Manager bringing forth twelve years of professional experience…
Experience
Program Manager
Jan 2021 — Present · Hyderabad, IN
Spearheaded setting up of a diversified quality audit team with a strength of 100 FTEs. On-boarded 10+ new quality processes- Delivered quality metrics consistently for multiple automated and manual processes that impact sellers directly with a goal of 99%+ quality- Led efforts to reduce counterfeit abuse and established mechanism to report new abuse patterns- Optimised seller appeals experience and led initiatives to reduce contact volumes- Rectified process gaps that were increasing concessions and operational cost in the Claims process- Led strategic initiatives for the org on improving operational efficiency and people development- Awarded the Business Enabler Award for three consecutive occasions - Q4\'2023, Q1\'2024 and H1\'2024
Education
Vellore Institute of Technology
B.Tech
2005 — 2009
Indian Institute of Management Udaipur
PGP
2012 — 2014
Skills
- Event Planning
- Public Speaking
- Teaching
- Team Building
- Community Outreach
- Social Media
- Task Execution
- Powerpoint
- Team Management
- Data Analysis
- Project Planning
- Analysis
- Teamwork
- Market Research
- Leadership
- Business Strategy
- Microsoft Powerpoint
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