Rahul Agarwal
Lead Business Analyst @ Encore Capital| Data & Product Analytics | NIT Warangal ‘21 | Currently Serving Notice period
- Role
- Deputy Manager Business Analysis at Midland Credit Management
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Deputy Manager Business Analysis
Jun 2024 — Present · IN
Led 2025 budgeting, forecasting $175.5M in collections and aligning call center headcount using liquidation curves and a 7% performance stretch, resulting in 8 additional agents to meet targets.2. Streamlined monthly BAU reporting across 10+ key financial KPIs, enabling early variance detection and maintaining budget compliance within a 2% threshold.3. Developed an interactive Power BI dashboard to visualize cash liquidation trends and purchase activity, driving faster, data-informed decisions.4. Created agent-level break rate insights, leading to a 4–5% reduction in break rates by identifying risk patterns and guiding stakeholder interventions.
Education
National Institute of Technology Warangal
Bachelor's degree
2017 — 2021
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