Rahul Agarwal
Senior Customer Success Manager at Field Assist || SaaS
- Role
- Senior Customer Success Manager Senior Kam at FieldAssist
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager Senior Kam
Dec 2024 — Present · Gurugram, IN
Leading a team of 6 Customer Success Managers, driving client satisfaction, upselling, and retention across a profile of 80+ enterprise clients in the CPG-tech SFA SaaS space. Managing customers with MRR ranging from to ₹1.5 lakh, ensuring smooth onboarding, quarterly business reviews, and consistent delivery of value. Actively handling key stakeholder relationships at MD, CXO, sales head, and operations levels; resolving escalations, conducting review meeting and ensuring long-term partnerships. Achieved quarterly upsell targets consistently, contributing to revenue expansion through new feature adoption and scaled usage. Ensured 100% invoice collection within due timelines, maintaining strong financial health of accounts. Recognized for team efficiency and leadership by ensuring seamless collaboration, mentoring team members, and optimizing customer success processes.
Education
Faculty Higher Secondary School, Guwahati
higher secondary, Business/Commerce, General
2014 — 2016
Institute of Management Studies, Noida
Master of Business Administration - MBA, Business and Personal/Financial Services Marketing Operations
2020 — 2022
B.K. MAJUMDAR INSTITUTE OF BUSINESS ADMINISTRATION
Bachelor of Business Administration, Marketing and events
2017 — 2020
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