Rahul Arora

About Rahul Arora

I have spent nearly two decades building and leading businesses at EXL, helping global clients unlock value through data, analytics, AI, and digital transformation. My career has been defined by scaling operations, launching new markets, driving strategic growth, and solving complex challenges across the energy, utilities, retail, infrastructure, and diversified industries.As Global Senior Vice President and a member of EXL’s Operating Committee, I lead enterprise transformation and growth in diversified markets globally. I oversee a diversified industries portfolio that includes energy, utilities, infrastructure, retail, consumer goods, communications, media, and technology.I led the expansion of EXL across the UK and Europe, establishing the company as a leader in customer experience transformation. We delivered award-winning programs for global clients, achieving measurable improvements in satisfaction, compliance, billing efficiency, and service cost. Additionally, we scaled automation and analytics platforms that are now utilized across multiple sectors.We have just launched EXLerate.AI, a genAI platform for the energy and infrastructure sectors. This solution helps clients accelerate AI adoption without disrupting their legacy systems. I also led the development of EXL CONNECx and MIA, proprietary solutions that integrate intelligence across service journeys to enhance compliance and experience outcomes.Throughout my tenure at EXL, I have driven consistent growth across key verticals and led transformation programs that reduce failure demand, improve accuracy, and deliver sustainable cost efficiencies. I have repositioned go-to-market strategies and partnered with clients to modernize operations and meet evolving regulatory standards.While data and AI are essential, people take center stage. My leadership philosophy is grounded in clarity, consistency, and accountability. I believe in empowering others to lead and creating space for ownership. What I value most is building trust through delivery. When this occurs, teams perform, clients remain loyal, and transformation becomes sustainable.

Experience

1. Senior Vice President and Operating Committee Member

   EXL

   Jul 2024 — Present · New York, NY, US

   EXL is a global data analytics and digital operations company that collaborates with leading organizations to enhance business outcomes and expedite transformation. Combining deep industry knowledge and advanced analytics, AI, and proprietary platforms, EXL enables clients to make informed decisions, operate more efficiently, and deliver exceptional customer experiences. Emphasizing data-driven innovation, EXL operates across the insurance, healthcare, banking, financial services, utilities, and retail sectors.As the global business leader at EXL, I drive growth and transformation across the energy, utilities, infrastructure, retail, and consumer packaged goods sectors, and oversee extended communications, media, and technology services. I lead our GTM strategy and enterprise-wide initiatives across the UK, Europe, and the U.S, aligning AI, data, and digital solutions.A member of EXL’s Operating Committee, responsible for steering EXL global strategy, operational execution, and innovation initiatives, I oversee critical business units and functions, ensuring alignment across EXL’s offerings and geographies.Key accomplishments:• Launched EXLerate.AI™, a verticalized genAI platform tailored for energy and infrastructure.• Partnered with SmartestEnergy to implement hyper-automation and predictive analytics, increasing auto-billing efficiency by 30% and reducing failure demand by 50%.• Developed global CX frameworks that embed analytics and digital tools across service journeys.• Repositioned EXL’s offerings to support 30% YOY growth across key verticals, aligning GTM strategy with market dynamics and cross-functional value levers.• Represent EXL at industry forums, including the Private Equity Roundtable and SWAN.While technologies evolve, my focus remains consistent: solve big problems, stay ahead of the curve, and lead with people at the center.

Education

• Barkatullah University, Bhopal

  Bachelor of Arts - BA

• EMERITUS

  Postgraduate Degree

• The Wharton School

  Advanced Management Program

• Alliance Française de Bhopal – Indore

  Diploma of French