Rahul
Data Scientist Trainee at APTRON | Senior IT Analyst | Datacenter Operations | Computer Hardware & Infrastructure Management | Backup & Recovery | CCNA & CCNP Certified | Network Protocols (IGP & EGP) Troubleshooting
- Role
- Senior Technical Analyst at Ezintsha Systems
- Location
- Ghaziabad, IN
- LinkedIn followers
- 500 followers
About Rahul
Currently expanding my expertise into Python, MySQL, and Machine Learning, with hands-on…
Experience
Senior Technical Analyst
Apr 2022 — Present · Delhi, IN
Keeping affected users informed about the progress. Providing initial support and troubleshooting based on Knowledge Base articles. Collaborating with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement. Basic troubleshooting on different versions of Windows OS. E.g, Windows XP to Windows 11 and Windows Server 2008 to 2016. Ensuring effective communication and coordination of problem-solving efforts between support teams and customers. Understanding of desktop applications, installation and uninstallation & troubleshooting Desktop/Application remotely. Troubleshooting Disk management, Disk Encryption, Wireless configuration. Check utilization and availability, ability to perform start up and shut down services by following SOP (Standard Operating Procedure). Troubleshoot connectivity issue, install and configure email client. Reviewed and recommended changes to IT Leadership Team and support processes to ensure a continuous improvement of the Incident and Change Management processes. Trained the new joiners and team handling.
Education
Everest Public School
• Pursuing MCA from Swami Vivekanand Subharti University from Meerut.
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