Muhammed Rahshad
Application Escalation Lead Engineer at Cisco | Expert in Incident Management, Technical Support & Cross-Functional Leadership | Driving High-Impact Solutions for Enterprise Clients
- Role
- Technical Leader Escalation Engineer at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Muhammed Rahshad
Java Developer and Escalation engineer with 8 yrs of experience in NMS (Network Management System) domain.Now working as Software engineer for Cisco SystemsCore Skills and Competencies:• Object-Oriented Analysis and Design, Software Architecture, Performance & Scale.• 3 Years of extensive experience in analysis, design and development of enterprise-class software applications in Java/J2EE.analysis, design and development of enterprise-class software applications in Java/J2EE.• Java, SQL, SNMP, Hibernate, Protocol RESTful API development• Wired and Wireless support & development• Excellent Interpersonal, Mentoring, Verbal and Written communication skills.Ability to troubleshoot large-scale issues in the customer environment• Handling critical customer escalations Onsite :1. Customer Support Engineer role (April 2018) at client location MIGROS, Zurich Switzerland.
Experience
Technical Leader Escalation Engineer
Nov 2024 — Present · Bengaluru, IN
Technical Support Expertise: Provide in-depth product and technical support to customers ranging from small businesses to large enterprises. • Cisco Catalyst Center Specialist: Skilled in managing Cisco Catalyst Center, including advanced inventory management, plug-and-play (PnP) setups, and wireless configuration. • Network Optimization: Ensure seamless network performance and uptime across various services and features, helping clients achieve optimal results. • Proactive Issue Resolution: Proactively troubleshoot and resolve complex issues across Kubernetes, Docker, and over 100 microservices, ensuring minimal disruption to client operations. • Comprehensive Reporting & Documentation: Create clear, concise documentation for troubleshooting and product configurations, streamlining support and guidance. • Mentorship & Guidance: Mentor and support junior team members, sharing expertise on Cisco systems and advanced networking to foster skill growth within the team.
Education
Farook College, Calicut
Bachelor of Science (B.Sc.), Computer Science
2005 — 2008
Rajiv Gandhi Institute of Technology, Kottayam
Master of Computer Applications (M.C.A.), Computer Engineering
2008 — 2011
Skills
- Javascript
- Java
- Team Management
- Struts
- C
- Xml
- Web Services
- Customer Escalation Support
- Oracle
- Java Enterprise Edition
- Core Java
- Pl/Sql
- Microsoft Office
- Technical Support
- Customer Escalation Management
- Sql
- Jsp
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