Rahoul Gupta
Director Bpo Operations @EverQuote
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WORK HISTORY
Director Bpo Operations @EverQuote
New Delhi, IN
EDUCATION
Delhi University
BCom - Bachelor of Commerce
ABOUT RAHOUL GUPTA
Coming with core BPO operations experience of 18+ years, my work spreads across Vendor Management, Service Delivery, Insurance, Business Development, Web Content Moderation, Greenfield Projects, and Telecom. Currently vendor managing the teams of sales advisors operational at our outsourced sites in the Philippines and USA. Service delivery on Sales promotion, Quality & Compliance for US Life, Auto, Property & Casualty (P&C) insurance verticals. Worked on complex yet interesting business challenges like greenfield projects on first ever mobile app on a feature phone, launching a new telecom setup in USA, case management for high value customers within a call centre model. Managing sensitive & intense work of Web Content Moderation has been a unique learning with team of 700+ FTE. I can support and grow a business with BPO performance management, New BPO Setup, Business Development, Transition & Training and Vendor Management at different geo locations.
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