Rahul Nanda

About Rahul Nanda

Amazon India (July ‘18– Present)SAM- Marketplace (July 2022- Present)- Toys Category• Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the Sellers and Amazon• Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience• Troubleshoot any operational issues, collaborating with internal teams to develop quick and sound solutions• Partner with program teams to drive adoption of various programs for the sellers.• Coordinating with the FBA team to increase the inventory limits for a particular seller if required and helping sellers with registration across FCs• Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans.SAM-Prime Food (Mar\' 21- Jun\'22)• Managed 21 Brands having 300+ outlets across Bangalore Region.• Worked with restaurant partners to improve operational aspects of their business in providing a great consumer experience and helped partners in solving their operational issues.• Track and monitor performance and sales of key partners to ensure partner success.• Enabling restaurant partner on merchant funded promotions, deals of the day & BannersAccount Management Associate- Amazon.in (July\'18- Feb\'21)• Owned and managed integration of portfolio of sellers and helped them become self -reliant through basic training.• Guided 5K+ suspended sellers on writing plan of action and completing necessary steps for account reinstatement and broughtback 1.5K+ suspended sellers on Amazon.in Market Place and Retained 50+ Crorepati Sellers on A.in Market placeIntegrated Personnel Services (Nov’16 – June’18)Senior Executive- Client Servicing Managed 30+ Key accounts generating a revenue of ~ 1 Cr Annually Act as a primary point of contact for a named Customer, Managing relationships with assigned Key Accounts Managing Client escalations, account mining for additional business through continuous client engagement and working as partner/consultant for different client needs thereby ensuring client retention and new growth opportunitiesPracto Technologies (July’15 – Nov’16)Key Account Executive Onboarded & managed multiple Key Accounts (Fortis, Motherhood etc.) across Bangalore. Act as a primary point of contact for a named Customer base to own, manage and escalate business & service issues. Manage end-to-end client relationship including pitching product renewal, payment collection, providing service delivery, result and troubleshooting

Experience

1. Sr Strategic Account Manager - Toys Category

   Amazon

   May 2022 — Present · Gurugram, IN

   Roles & Responsibilities:• Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the Sellers and Amazon• Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience• Troubleshoot any operational issues, collaborating with internal teams to develop quick and sound solutions• Partner with program teams to drive adoption of various programs for the sellers.• Coordinating with the FBA team to increase the inventory limits for a particular seller if required and helping sellers with registration across FCs• Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans.

Education

• Shobhasaria Engineering College

  Engineer’s Degree, B.tech (Electronics and Communications Engineering)

  2010 — 2014

Skills

• C
• Html
• Microsoft Office
• Team Management
• Microsoft Excel
• C++
• Java
• Sql
• Management
• Javascript
• Mysql
• Microsoft Word
• Customer Service
• Client Relationship Management
• Business Development
• Market Research
• Business-to-Business (B2b)
• Service Delivery
• Customer Relationship Management (Crm)
• Business Strategy