Rahim Banks

About Rahim Banks

Mission-driven operations and community leadership executive with 20+ years of experience leading large-scale, people-centered organizations across healthcare, nonprofit-adjacent, and public-sector environments. Proven ability to oversee multi-million-dollar budgets, develop and retain high-performing teams, expand programs and services, and build strong relationships with community partners, volunteers, and stakeholders.Known for a leadership style rooted in service, accountability, and collaboration, I bring a data-informed, people-first approach to operational excellence, safety, and organizational growth. My background includes executive-level operations management, workforce development, compliance and risk oversight, program expansion, and community engagement in fast-growing and highly regulated environments.Currently, I support national healthcare operations and network performance initiatives with UnitedHealth Group / Optum, collaborating across audit, compliance, contracting, and leadership teams to improve access, quality, and efficiency. Previously, I led day-to-day operations of a high-volume community facility and spent 21 years in senior military leadership roles managing complex operations, large teams, and mission-critical resources.Recognized for sustained leadership and service with the Delaware Conspicuous Service Cross, the Air Force Meritorious Service Medal, and multiple Air Force Commendation Medals (including valor), I am passionate about leading organizations that strengthen communities, develop people, and create lasting impact.

Experience

1. Provider Relations Advocate

   Optum

   Jun 2025 — Present · Tampa, FL, US

   Provider Relations & Engagement-Cultivate and maintain positive relationships with providers, practice managers, and their representatives-Serve as the primary point of contact for escalated issues, inquiries, and concerns, ensuring prompt and effective resolution-Contribute to programs that build and nurture strong, collaborative relationships between the health plan and providers.Network Development & Strategy-Develop and execute strategies to build and maintain a robust, high-quality provider network-Identify gaps in network composition and services to support contracting and network development efforts-Collaborate on initiatives to enhance provider portal usability and future service enhancements.Operational Excellence & Process Improvement-Implement and streamline processes for provider onboarding, credentialing, claims management, and other operational activities-Continuously identify opportunities to improve efficiency and reduce administrative burden-Utilize data and analytics to assess provider network performance, identify trends, and make data-driven decisions.Training & Education-Support the development and delivery of training programs for external providers-Ensure providers are informed of updates, policies, and best practices.Compliance & Quality Assurance-Collaborate with Quality and Compliance teams to address service quality issues-Ensure adherence to healthcare regulations, laws, and industry standards-Stay informed on regulatory changes and implement necessary operational adjustments.Team Leadership & Culture-Establish clear goals, provide direction, and foster a culture of collaboration, accountability, and excellence within the team-Support team development to drive high performance and operational success.

Education

• Community College of the Air Force

  Human Resources , Human Resources Management/Personnel Administration, General

• Community College of the Air Force

  Associate’s Degree, Criminal Justice

  2004 — 2012

• Wilmington University

  Master of Science in Management (M.S.M.), Health/Health Care Administration/Management

• Wilmington University

  Bachelor’s Degree, Business Management

  2012 — 2014