Rahim Rajpari
Customer Service Manager - Head of Department
- Role
- Customer Service Manager - Head of Department at Ethernet Xpress
- Location
- Panaji, GA, IN
- LinkedIn followers
- 500 followers
About Rahim Rajpari
Customer Success Manager at Ethernet Xpress (ISP, Goa) with expertise in team leadership…
Experience
Customer Service Manager - Head of Department
Aug 2025 — Present · Goa, IN
Customer Service Manager (Head of Department) – Ethernet XpressLeading a 25-member strong Customer Service team at Ethernet Xpress, one of Goa’s leading ISPs. My role focuses on building strategies and driving operations that elevate customer experience while making our systems smarter and faster.Driving adoption of AI-powered Voice Bots and Chat Bots to streamline support and improve resolution times.Designing processes that ensure faster complaint resolution and proactive service delivery.Creating a customer-first culture where every interaction strengthens trust and satisfaction.Leading and mentoring a diverse team to align with our vision of seamless and reliable connectivity for every customer.Excited to be shaping the way technology and service come together to redefine customer experience in the ISP industry.
Skills
- Market Research
- Crm
- Sales Management
- Microsoft Office
- International Logistics
- Business Strategy
- Screening
- Procurement
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