Rahim Kassam
Senior Manager - Service Operations @Deliveroo
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WORK HISTORY
Senior Manager - Service Operations @Deliveroo
London, GB
Managing, coaching and leading a team of 9 Service Operations Specialists across a variety of functions including the Tech Bar, JML and Exec Support. Responsible for the end to end lifecycle management of End User Devices from purchasing, provisioning, setup, on-site support and decommissioning.Responsible for identifying improvements in processes used and the services delivered for Exec Support and onboarding/off boarding of Deliveroo employees. Responsible for the successful delivery of the monitor replacement project.Responsible for driving the strategy for global eWaste and Reverse Logistics. Identified several service and process improvements, using Jira to capture, define and prioritise the funnel of work items.
EDUCATION
University of West London
Bachelor's Degree, Economics
ABOUT RAHIM KASSAM
Skills & Abilities- Coaching and Mentoring - People Development - Operations Management - Major Incident Management - Exceptional Service Manager experience - Stakeholder Management and Communication - Strategic Objective Planning - Continuous Improvement - Problem Solving - Making data-driven decisions - Understanding business requirements - Putting the customer at the heart of everything I am an accomplished Service Management, Operations and People leader who has been able to adapt to an ever-changing technology and product landscape. My passion lies in ensuring world-class Service Management experiences for products and services as well as a deep love for coaching and mentoring new or existing teams. I am also a keen and natural problem solver with a demonstrable ability to bridge multiple departments, create strong, long-lasting relationships, exceptional stakeholder management and be a person that the business and teams can trust. I deeply understand Service Management, Agile methodologies, Product Management, roadmap management and product strategy. I am highly adaptable, keen to learn new things and bring fresh perspectives to ways of working and delivering products and services. I have many experiences and have never avoided a new challenge or opportunity. Adept at transforming existing teams into high performing teams as well as creating new teams with the skills, personal and cultural attributes to be high performers. I am someone who can lead any team. I am action-oriented and can make decisions using data. I build relationships and instil confidence with customers and stakeholders. I love to improve products and how services are delivered to customers.
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