Rahil Patel
IT Service Desk Specialist @First National Financial LP
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WORK HISTORY
IT Service Desk Specialist @First National Financial LP
EDUCATION
Coursera
Certification
Conestoga College
Graduate certification
SAL COLLEGE OF ENGINEERING (113)
Bachelor's degree
ABOUT RAHIL PATEL
Enthusiastic and knowledgeable technical support professional with experience of assisting customers with various hardware and software related issues. Provided in-depth technical support to customers, solving most of the issues without escalating to higher level- Recently completed Google IT support Professional Certificate - a hands on IT support program that covers troubleshooting, customer service, networking, operating systems, system administration and security- I finished my studies from conestoga College in applied network infrastructure and system administration. In this course I learned about networking concepts and I am well-versed in Domain Controllers as well as the various roles and features of Windows Server 2016 and 2019. I\'ve also created and managed on-premise Exchange Servers, IIS Servers, MS SQL Servers, and Linux machines. Passionate about learning new things with an attitude of gaining in depth knowledge. An individual with analytical problem-solving skills.
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