Rahila Baig

General Manager @Rauf Travels

Delhi, IN

Responsibilities:Strategic Planning: Develop and implement strategies to expand Rauf Travels’ market presence, customer base, and service offerings, including Flight Fixed Departures, Pre-purchase Hotel Deals, and Monthly Group Tours.Team Leadership: Lead, mentor, and motivate remote employees and commission-based agents, fostering a collaborative work environment focused on achieving sales targets and exceptional customer service.Operations Management: Oversee the day-to-day operations of Rauf Travels, ensuring seamless travel bookings, client communications, and customer satisfaction across all service lines.Sales and Marketing: Drive sales initiatives, develop promotional campaigns, and work closely with the marketing team to promote the company\'s travel packages and group tours effectively.Business Development: Identify and build relationships with key partners, suppliers, and hotels to enhance our service offerings and create exclusive deals for our clients.Customer Relations: Ensure that all client interactions are handled professionally, addressing inquiries, resolving issues, and maintaining a high standard of service to build long-term customer relationships.Financial Oversight: Monitor budgets, manage financial performance, and analyze sales reports to guide decision-making and achieve revenue goals.Training and Development: Oversee the training of new agents and staff, providing them with the knowledge and tools needed to excel in their roles.Market Analysis: Stay up-to-date with industry trends, competitor activities, and emerging travel destinations to adapt strategies and services accordingly.