Rahil Hussain
Technical Management Professional (SME) at BT Group | Wireless Design | LAN | SD-WAN | Meraki | Ex-Tech M | Ex-Cisco TAC | Ex-HCLites
- Role
- Technical Management Professional (Sme) at BT Group
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rahil Hussain
Working as L3 SME Network Engineer with 8+ years of experience in core networking with having extensive design experience. Address and resolve escalated issues from the SD/L2/L3 teams, focusing on complex technical problems. Problem Solving: Troubleshoot and fix intricate issues, ensuring minimal disruption to services, minimizing downtime and maintaining service reliability. This expertise directly contributes to higher customer satisfaction, reduced operational costs, and improved efficiency by preventing prolonged incidents and enabling seamless integration of new technologies. In essence, a robust L3 team safeguards business continuity and supports strategic growth by maintaining optimal IT infrastructure performance. Ensuring KPIs are met, service level agreements and operational level agreements are achieved. Work closely with third-party vendors during major incidents and implementation of new services. Proactive leader & planner with a solid track record of delivering client value.
Experience
Technical Management Professional (Sme)
Feb 2025 — Present · Gurugram, IN
Education
Greater Noida Institute of Technology(GNIOT)
B.tech, Electronics and instrumentation
2012 — 2016
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