Rahib Fuzail Syed
Senior Manager Risk Management @Cashfree Payments
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WORK HISTORY
Senior Manager Risk Management @Cashfree Payments
Bengaluru, IN
Conducted merchant risk reviews and enhanced due diligence (EDD) to ensure high-risk or non-compliant merchants were restricted from processing transactions.Led chargeback recovery and prevention initiatives, reducing fraud and operational losses across card and UPI payment rails.Designed and implemented structured workflows for UPI and card dispute resolution, ensuring adherence to network TATs and scheme rules.Executed regulatory and scheme mandates issued by NPCI, Visa, and Mastercard, ensuring continuous compliance with evolving requirements.Developed and enforced SOPs aligned with RBI guidelines covering merchant onboarding, transaction monitoring, dispute handling, and risk escalation.Performed cross-border fraud assessments and merchant vetting for high-risk industries, evaluating jurisdictional, behavioural, and compliance risks.Monitored fraud inflow trends, chargeback ratios, and dispute patterns to proactively alert Merchant Risk teams and enable early containment.Implemented preventive controls to detect and mitigate misuse of payment methods, including payment links and high-value CNP transactions.Coordinated with acquirers, banks, and regulatory stakeholders on compliance updates, risk remediation, and audit requirements.Partnered with Product and Technology teams to strengthen transaction monitoring rules and automate early risk detection.Acted as escalation point for complex fraud, chargeback, and merchant risk cases, ensuring timely resolution and minimal exposure.Managed and mentored a team of 19 members, defining KRAs, SLAs, and quality benchmarks to improve efficiency, accuracy, and compliance adherence.Recovery of Funds from Bad Merchants, through strategic approaches pre and post chargebacks Acted as a program manager for internal risk platforms, working with product managers and engineers to build automations, reduce manual interventions, and optimize internal Merchant Risk and Disputes management tools.
EDUCATION
Indian Institute of Planning and Management
Master of Business Administration (M.B.A.), International Marketing, Human Resource, strategic innovation management
Bangalore University
Bachelor of Computer Application , Computer Science
SKILLS
ABOUT RAHIB FUZAIL SYED
Senior Risk & Fraud Leader with deep expertise in payments risk, merchant onboarding, dispute management, and regulatory compliance across UPI, card networks, and cross-border payment ecosystems. Proven track record of building and scaling high-performing risk organizations while protecting revenue, reducing fraud losses, and ensuring regulatory alignment.Currently and previously led large-scale Risk and Dispute Operations teams (up to 25+ members), driving SLA-driven execution across merchant reviews, transaction monitoring, chargeback handling, and fraud investigations. Strong focus on early risk identification, preventing financial exposure before disputes materialize, and ensuring adherence to NPCI, Visa, Mastercard, and RBI guidelines.Extensive experience in merchant risk management, including onboarding controls, enhanced due diligence (EDD) for high-risk and cross-border merchants, identification of merchant–customer collusion, and misuse of payment aggregators. Successfully mitigated risks related to non-3DS transactions, payment links misuse, and high-velocity fraud patterns, translating data signals into enforceable risk controls.Known for partnering closely with Product, Engineering, and Data teams as a program owner to build automated risk systems, monitoring rules, alerts, dashboards, and internal tools, significantly reducing manual effort and improving response times. Regular contributor to strategic decisions on risk policy, control design, and system enhancements to catch suspicious merchants at earlier stages.Comfortable operating at the intersection of business growth and risk governance, working with banks, acquirers, networks, and regulators while enabling sustainable merchant expansion. Passionate about building future-ready risk frameworks, scaling teams, and driving a culture of accountability, precision, and continuous improvement.
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