Raheem Wells

Experience

1. Licensing Paralegal

   Sun Holdings

   Jun 2024 — Present · Dallas, TX, US

   Licence/permit Management: Organizing and maintaining Liquor files, including documentation, correspondence, and managing and tracking all assigned permits and licenses.Client Communication: Interacting with internal clients with empathy and professionalism, both in person and over the phone, gather necessary information, and address their inquiries.Record Keeping: Maintaining organized and up-to-date files, permit and license records, and firm databases, including scanning documents and files.Drafting and Proofreading: Preparing legal documents and correspondence under the guidance of the Risk Director, ensuring accuracy and adherence to established formats.Internal-client Follow-Up: Assisting in follow-up communications with clients.Collaborative Support: Working closely risk specialists and other team members to enhance team efficiency.Billing and Invoicing: Managing billing and invoicing tasks to ensure timely and accurate processing.General Administrative Support: Providing administrative assistance, such as answering phones, managing mail and emails, managing phone system and messaging, maintaining office supplies, and running errands, as needed.Documenting Office Procedures: Assisting the director with preparing and maintaining an office procedures manual.

Education

• Troy University Atlanta

  Business Administration and Management, General

• Atlanta School of Massage

  Massage Therapy License

  2020 — 2022

• Cleveland State Community College

  Business/Commerce, General

  2010 — 2011

Skills

• Call Centers
• Customer Service
• Data Entry
• Lotus Notes
• Invoicing
• Customer Retention